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Any returned items will have to be approved by email, prior to shipping it back, please include your order number in the email. We don’t cover or refund any shipping fees. We accept order cancellations only for duplicate orders. Please allow up to 3 business days for your return to be processed.

After email approval -> All Merchandise must be returned to:
ATTN: Sparkle City
5701 Crawford St, Ste B1
New Orleans, LA 70123

If you would like to arrange a refund, store credit, or exchange please follow these three simple steps:


1. Contact us at customerservice@sparklecity.co to advise what you would like to do


2. Send the item/s back to us via your local postal services with packing slip inside. 


3. Hold on to the tracking number provided by your chosen postal service. Unfortunately Sparkle City cannot be responsible for any items lost in transit.
4.Check your Inbox for an email from us advising that we have received/processed your return (please check your Junk folder if you do not see an email from us within 3 business days of us receiving).

Once the Sparkle City team receives your return/exchange, you will receive an email. * We don’t cover or refund shipping fees.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If rejected, we will ship it back to you.

We ship via USPS, UPS, and FedEx.

The returned item must be in new condition. • Unwashed • Unworn • No perfume or washing detergent scents • No damage: rips, tears • No wear: deodorant marks, stains, holes, rips, tan, or MAKE UP

Our warehouse is in New Orleans, LA, USA with a satellite office in Baton Rouge, LA, USA.

We ship worldwide from New Orleans, USA.

We do offer customizable tee shirts and sweaters for businesses, teams, Mardi Gras Krewes, and other private groups. Minimum quantities must be met to place a custom group order.
For all custom inquires please contact custom@sparklecity.co

• For all wholesale questions please contact wholesale@sparklecity.co

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